NYC Council · Int 0587-2024 · Enacted

Requiring the 311 customer service center to conduct customer satisfaction surveys after each 311 request for service or complaint is closed and to publish 311 request and survey data each month.

Introduced

Moved

Reached a final decision

Became law

Derived from the official record below.

Officially: “A Local Law to amend the administrative code of the city of New York, in relation to requiring the 311 customer service center to conduct customer satisfaction surveys after each 311 request for service or complaint is closed and to publish 311 request and survey data each month” Read the full text

Governmental Operations, State & Federal Legislation

What it does

This bill would require the 311 customer service center to conduct customer satisfaction surveys after each individual call is deemed resolved, complete, or closed and provide the customer with an option to ask for the service request or complaint to be reopened. 311 would be required to publish information on its website every month illustrating the number of request or complaints that were received, the satisfaction and resolution rates of each agency, and the number of requests or complaints that an individual asked to be reopened.

Summary written by City Council staff, from the official record. Plain-language AI rewrite with cited sections coming. Not legal advice.