Expanding and decentralizing the landlord management unit.

This bill would expand the Landlord Management Unit within the Department of Social Services (DSS) to require units physically located within each of the five boroughs. The bill would also require that DSS maintain various communication methods for landlords who participate in DSS-administered rental subsidy programs such as CityFHEPS. Methods would include in-person appointments, telephone, an online portal and a mechanism to submit complaints. The bill would require any correspondence the units receive from landlords be responded to within certain timeframes. Finally, the bill would require the publication of an annual report that details the number of complaints received, average resolution times, and any patterns of issues and problems identified by DSS upon reviewing complaints.