Requiring the 311 customer service center to provide live chat functionality.
Introduced
Moved
Reached a final decision
Introduced Jan 29, 2026
Derived from the official record below.
Officially: “A Local Law to amend the administrative code of the city of New York, in relation to requiring the 311 customer service center to provide live chat functionality” Read the full text
Technology
What it does
This bill would require the Department of Information Technology and Telecommunications to provide a live chat option within the 311 customer service center website and mobile application, and to transit live chat logs to agency representatives or inspectors.
Summary written by City Council staff, from the official record. Plain-language AI rewrite with cited sections coming. Not legal advice.
Where it is
Introduced by Council · Jan 29, 2026
Referred to Comm by Council · Jan 29, 2026
Who decides next
This bill sits with the Technology committee. These members decide whether it ever reaches a vote; 99% of bills a committee approves become law.
Official documents
Summary of Int. No. 170
officialInt. No. 170
officialJanuary 29, 2026 - Stated Meeting Agenda
officialHearing Transcript - Stated Meeting 1-29-26
officialMemorandum in Support
officialStraight from the Council record: fiscal impact statements, committee reports, and hearing transcripts as filed.
The numbers
4
sponsors on the bill
Sponsors
Every fact on this page links to its source, starting with the official bill record. Last action: Referred to Comm by Council (Jan 29, 2026).