Providing an estimated wait time to 311 call center customers.
Introduced
Moved
Reached a final decision
Became law
Derived from the official record below.
Officially: “A Local Law to amend the administrative code of the city of New York, in relation to providing an estimated wait time to 311 call center customers” Read the full text
Technology
What it does
This bill would require the 311 call center to implement a virtual queue system that provides an estimated wait time for telephone callers. The bill would require this feature to be in place on June 30, 2025.
Summary written by City Council staff, from the official record. Plain-language AI rewrite with cited sections coming. Not legal advice.
Where it is
Introduced by Council · Mar 7, 2024
Referred to Comm by Council · Mar 7, 2024
Hearing Held by Committee · Apr 25, 2024
Committee on Technology
Laid Over by Committee · Apr 25, 2024
Committee on Technology
Hearing Held by Committee · May 23, 2024
Committee on Technology
Amendment Proposed by Comm · May 23, 2024
Committee on Technology
Amended by Committee · May 23, 2024
Committee on Technology
Approved by Committee · May 23, 2024
Committee on Technology
Approved by Council · May 23, 2024
Sent to Mayor by Council · May 23, 2024
City Charter Rule Adopted · Jun 22, 2024
Administration
Returned Unsigned by Mayor · Jun 24, 2024
Official documents
Summary of Int. No. 584-A
officialSummary of Int. No. 584
officialInt. No. 584
officialMarch 7, 2024 - Stated Meeting Agenda
officialHearing Transcript - Stated Meeting 3-7-24
officialMinutes of the Stated Meeting - March 7, 2024
officialCommittee Report 4/25/24
officialHearing Testimony 4/25/24
officialHearing Transcript 4/25/24
officialProposed Int. No. 584-A - 5/20/24
officialCommittee Report 5/23/24
officialHearing Transcript 5/23/24
officialCommittee Report - Stated Meeting
officialMay 23, 2024 - Stated Meeting Agenda
officialHearing Transcript - Stated Meeting 5-23-24
officialMinutes of the Stated Meeting - May 23, 2024
officialInt. No. 584-A (FINAL)
officialFiscal Impact Statement
officialLegislative Documents - Letter to the Mayor
officialLocal Law 72
officialStraight from the Council record: fiscal impact statements, committee reports, and hearing transcripts as filed.
The numbers
12
sponsors on the bill
Sponsors
Eric DinowitzShahana K. HanifJames F. GennaroGale A. BrewerFarah N. LouisJulie MeninLynn C. SchulmanKamillah HanksAmanda C. FaríasJulie WonCarlina RiveraInna Vernikov
Every fact on this page links to its source, starting with the official bill record. Last action: Returned Unsigned by Mayor (Jun 24, 2024).