Creation of a separate 311 category for COVID-19 testing site complaints.

This bill would require the Department of Information Technology and Telecommunications to create a separate link for COVID-19 testing site complaints on the 311 website and mobile app. DoITT would also be required to maintain a public website that updates daily on the number and nature of complaints received for each testing site, the agency each complaint was referred to and the disposition of each complaint. The bill would further require that the complaints be investigated by the appropriate agency within 48 hours of receipt.