Shown verbatim: the complete text as captured from the official PDF posted by the Rhode Island General Assembly, fetched 2026-07-29. Page and line markers are part of the official record; nothing is edited or removed. The official bill page.
S2429 2026 -- S 2429 ======== LC004968 ======== STATE OF RHODE ISLAND IN GENERAL ASSEMBLY JANUARY SESSION, A.D. 2026 ____________ A N A C T RELATING TO PUBLIC UTILITIES AND CARRIERS -- DUTIES OF UTILITIES AND CARRIERS Introduced By: Senators Ciccone, Felag, Burke, and Dimitri Date Introduced: February 06, 2026 Referred To: Senate Commerce It is enacted by the General Assembly as follows: 1 SECTION 1. Chapter 39-2 of the General Laws entitled Duties of Utilities and Carriers 2 is hereby amended by adding thereto the following section: 3 39-2-29. Duty to maintain customer service operations within the state. 4 Every public utility operated and licensed to provide services to the residents and 5 businesses within the state under chapter 1 of title 39, shall maintain a customer service operation 6 physically located within the state which is reasonably staffed to meet the expectations of the 7 public. The customer service operation shall be available to answer customer inquiries, meet with 8 customers, accept payment of bills, and perform any other services that the public utilities 9 commission may direct from time to time. 10 SECTION 2. This act shall take effect upon passage. ======== LC004968 ======== EXPLANATION BY THE LEGISLATIVE COUNCIL OF A N A C T RELATING TO PUBLIC UTILITIES AND CARRIERS -- DUTIES OF UTILITIES AND CARRIERS *** 1 This act would require all public utilities to maintain a customer service facility within the 2 state to perform services such as addressing customer inquiries and accepting bill payments. 3 This act would take effect upon passage. ======== LC004968 ======== LC004968 - Page 2 of 2
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