Enacts the "New York State Resident Experience Act of 2025"

Requires state agencies to measure, collect, report, and utilize metrics relating to the experience of residents interacting with agencies to improve provision of services to the people of the state, and to provide a biannual report to the governor and legislature.

VETO MESSAGE - No. 28 TO THE ASSEMBLY: I am returning herewith, without my approval, the following bill: Assembly Bill Number 3273, entitled: "AN ACT to amend the executive law, in relation to enacting the New York State Resident Experience Act of 2025" NOT APPROVED This bill would require state agencies that provide or fund resident- facing services to collect data from the people they serve to assess and enhance programmatic efficiency and improve resident experience. I believe in the importance of improving New Yorkers' interactions with their government. I have made customer experience a priority by estab- lishing an Office of Customer Experience to develop statewide customer service strategies and pilot projects across state agencies. However, this bill imposes mandates and timelines that would stifle the ability of state agencies to innovate and respond to feedback. I will continue...