Requiring the 311 customer service center to provide live chat functionality.
Introduced
Moved
Reached a final decision
Introduced Mar 7, 2024
Official status: Filed (End of Session)
Derived from the official record below.
Officially: “A Local Law to amend the administrative code of the city of New York, in relation to requiring the 311 customer service center to provide live chat functionality” Read the full text
Technology
What it does
This bill would require the Department of Information Technology and Telecommunications to provide a live chat option within the 311 customer service center website and mobile application, and to transit live chat logs to agency representatives or inspectors.
Summary written by City Council staff, from the official record. Plain-language AI rewrite with cited sections coming. Not legal advice.
Where it is
Introduced by Council · Mar 7, 2024
Referred to Comm by Council · Mar 7, 2024
Hearing Held by Committee · Apr 25, 2024
Committee on Technology
Laid Over by Committee · Apr 25, 2024
Committee on Technology
Filed (End of Session) · Dec 31, 2025
Official documents
Summary of Int. No. 583
officialInt. No. 583
officialMarch 7, 2024 - Stated Meeting Agenda
officialHearing Transcript - Stated Meeting 3-7-24
officialMinutes of the Stated Meeting - March 7, 2024
officialCommittee Report 4/25/24
officialHearing Testimony 4/25/24
officialHearing Transcript 4/25/24
officialStraight from the Council record: fiscal impact statements, committee reports, and hearing transcripts as filed.
The numbers
5
sponsors on the bill
Sponsors
Every fact on this page links to its source, starting with the official bill record. Last action: Filed (End of Session) (Dec 31, 2025).