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Illinois General Assembly· SB 1295Governor Approved

9-1-1 TELECOMMUNICATOR CPR, the official text

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SB1295 Enrolled                     LRB104 10877 RTM 20959 b

1   AN ACT concerning State government.

2   Be it enacted by the People of the State of Illinois,

3 represented in the General Assembly:

4   Section 5. The Illinois State Police Law of the Civil

5 Administrative Code of Illinois is amended by changing Section

6 2605-53 as follows:

7   (20 ILCS 2605/2605-53)

8   Sec. 2605-53. 9-1-1 system; sexual assault and sexual

9 abuse.

10  (a) The Office of the Statewide 9-1-1 Administrator, in

11 consultation with the Office of the Attorney General and the

12 Illinois Law Enforcement Training Standards Board, shall:

13        (1) develop comprehensive guidelines for

14  evidence-based, trauma-informed, victim-centered handling

15  of sexual assault or sexual abuse calls by Public Safety

16  Answering Point telecommunicators; and

17        (2) adopt rules and minimum standards for an

18  evidence-based, trauma-informed, victim-centered training

19  curriculum for handling of sexual assault or sexual abuse

20  calls for Public Safety Answering Point telecommunicators

21  ("PSAP").

22  (a-5) Within one year after June 3, 2021 (the effective

23 date of Public Act 102-9), the Office of the Statewide 9-1-1
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1 Administrator, in consultation with the Statewide 9-1-1

2 Advisory Board, shall:

3   (1) develop comprehensive guidelines for training on

4   emergency dispatch procedures, including, but not limited

5   to, emergency medical dispatch, and the delivery of 9-1-1

6   services and professionalism for public safety

7   telecommunicators and public safety telecommunicator

8   supervisors; and

9   (2) adopt rules and minimum standards for continuing

10  education on emergency dispatch procedures, including, but

11  not limited to, emergency medical dispatch, and the

12  delivery of 9-1-1 services and professionalism for public

13  safety  telecommunicators      and  public  safety

14  telecommunicator Supervisors.

15  (a-10) The Office of the Statewide 9-1-1 Administrator may

16 as necessary establish by rule appropriate testing and

17 certification processes consistent with the training required

18 by this Section.

19  (a-15) Beginning January 1, 2026, all 9-1-1

20 telecommunicators who provide dispatch for emergency medical

21 conditions shall be required to be trained, utilizing the most

22 current nationally recognized emergency cardiovascular care

23 guidelines, in high-quality telecommunicator cardiopulmonary

24 resuscitation (T-CPR). The instruction shall incorporate

25 recognition protocols for out-of-hospital cardiac arrests

26 (OHCA), compression-only cardiopulmonary resuscitation (CPR)
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1 instructions for callers or bystanders, and continuing

2 education.

3   (b) Training requirements:

4   (1) Newly hired PSAP telecommunicators must complete

5   the sexual assault and sexual abuse training curriculum

6   established in subsection (a) of this Section prior to

7   handling emergency calls.

8   (2) All existing PSAP telecommunicators shall complete

9   the sexual assault and sexual abuse training curriculum

10  established in subsection (a) of this Section within 2

11  years of January 1, 2017 (the effective date of Public Act

12  99-801).

13  (3) Newly hired public safety telecommunicators shall

14  complete the emergency dispatch procedures training

15  curriculum established in subsection (a-5) of this Section

16  prior to independently handling emergency calls within one

17  year of the Statewide 9-1-1 Administrator establishing the

18  required guidelines, rules, and standards.

19  (4) All public safety telecommunicators and public

20  safety telecommunicator supervisors who were not required

21  to complete new hire training prior to handling emergency

22  calls, must either demonstrate proficiency or complete the

23  training established in subsection (a-5) of this Section

24  within one year of the Statewide 9-1-1 Administrator

25  establishing the required guidelines, rules, and

26  standards.
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1   (5) Upon completion of the training required in either

2   paragraph (3) or (4) of this subsection (b), whichever is

3   applicable, all public safety telecommunicators and public

4   safety telecommunicator supervisors shall complete the

5   continuing education training regarding the delivery of

6   9-1-1 services and professionalism biennially.

7   (c) The Illinois State Police may adopt rules for the

8 administration of this Section.

9   (d) As used in this Section, "telecommunicator

10  cardiopulmonary       resuscitation"  or  "T-CPR"   means

11 dispatcher-assisted delivery of cardiopulmonary resuscitation

12 (CPR) instruction by trained emergency call takers or public

13 safety dispatchers to callers or bystanders for events

14 requiring CPR, such as out-of-hospital cardiac arrest (OHCA).

15 (Source: P.A. 102-9, eff. 6-3-21; 102-687, eff. 12-17-21.)

16  Section 10. The Emergency Medical Services (EMS) Systems

17 Act is amended by changing Section 3.70 as follows:

18  (210 ILCS 50/3.70)

19  Sec. 3.70. Emergency Medical Dispatcher.

20  (a) "Emergency Medical Dispatcher" means a person who has

21 successfully completed a training course in emergency medical

22 dispatching       and  telecommunicator    cardiopulmonary

23 resuscitation (T-CPR) in accordance with rules adopted by the

24 Department pursuant to this Act, who accepts calls from the
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1 public for emergency medical services and dispatches

2 designated emergency medical services personnel and vehicles.

3 The Emergency Medical Dispatcher must use the

4 Department-approved emergency medical dispatch priority

5 reference system (EMDPRS) protocol selected for use by its

6 agency and approved by its EMS medical director. This protocol

7 must be used by an emergency medical dispatcher in an

8 emergency medical dispatch agency to dispatch aid to medical

9 emergencies which includes systematized caller interrogation

10 questions; systematized prearrival support instructions; and

11 systematized coding protocols that match the dispatcher's

12 evaluation of the injury or illness severity with the vehicle

13 response mode and vehicle response configuration and includes

14 an appropriate training curriculum and testing process

15 consistent with the specific EMDPRS protocol used by the

16 emergency medical dispatch agency. Prearrival support

17 instructions shall be provided in a non-discriminatory manner

18 and shall be provided in accordance with the EMDPRS

19 established by the EMS medical director of the EMS system in

20 which the EMD operates. If the dispatcher operates under the

21 authority of an Emergency Telephone System Board established

22 under the Emergency Telephone System Act, the protocols shall

23 be established by such Board in consultation with the EMS

24 Medical Director.

25  (b) The Department shall have the authority and

26 responsibility to:
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1   (1) Require licensure and relicensure of a person who

2   meets the training and other requirements as an emergency

3   medical dispatcher pursuant to this Act.

4   (2) Require licensure and relicensure of a person,

5   organization, or government agency that operates an

6   emergency medical dispatch agency that meets the minimum

7   standards prescribed by the Department for an emergency

8   medical dispatch agency pursuant to this Act.

9   (3) Prescribe minimum education and continuing

10  education requirements for the Emergency Medical

11  Dispatcher, which meet standards specified by rules

12  adopted pursuant to this Act.

13  (4) Require each EMS Medical Director to report to the

14  Department whenever an action has taken place that may

15  require the revocation or suspension of a license issued

16  by the Department.

17  (5) Require each EMD to provide prearrival

18  instructions and telecommunicator cardiopulmonary

19  resuscitation (T-CPR) in compliance with protocols

20  selected and approved by the system's EMS medical director

21  and approved by the Department.

22  (6) Require the Emergency Medical Dispatcher to keep

23  the Department currently informed as to the entity or

24  agency that employs or supervises his activities as an

25  Emergency Medical Dispatcher.

26  (7) Establish an annual relicensure requirement that
    SB1295 Enrolled           -7-  LRB104 10877 RTM 20959 b

1   requires medical dispatch-specific continuing education as

2   prescribed by the Department through rules adopted

3   pursuant to this Act.

4   (8) Approve all EMDPRS protocols used by emergency

5   medical dispatch agencies to assure compliance with

6   national standards.

7   (9) Require that Department-approved emergency medical

8   dispatch training programs are conducted in accordance

9   with national standards.

10  (10) Require that the emergency medical dispatch

11  agency be operated in accordance with national standards,

12  including, but not limited to, (i) the use on every

13  request for medical assistance of an emergency medical

14  dispatch priority reference system (EMDPRS) in accordance

15  with Department-approved policies and procedures and (ii)

16  under the approval and supervision of the EMS medical

17  director, the establishment of a continuous quality

18  improvement program.

19  (11) Require that a person may not represent himself

20  or herself, nor may an agency or business represent an

21  agent or employee of that agency or business, as an

22  emergency medical dispatcher unless licensed by the

23  Department as an emergency medical dispatcher.

24  (12) Require that a person, organization, or

25  government agency not represent itself as an emergency

26  medical dispatch agency unless the person, organization,
    SB1295 Enrolled       -8-           LRB104 10877 RTM 20959 b

1   or government agency is certified by the Department as an

2   emergency medical dispatch agency.

3   (13) Require that a person, organization, or

4   government agency may not offer or conduct a training

5   course that is represented as a course for an emergency

6   medical dispatcher unless the person, organization, or

7   agency is approved by the Department to offer or conduct

8   that course.

9   (14) Require that Department-approved emergency

10  medical dispatcher training programs are conducted by

11  instructors licensed by the Department who:

12  (i) are, at a minimum, licensed as emergency

13  medical dispatchers;

14  (ii) have completed a Department-approved course

15  on methods of instruction;

16  (iii) have previous experience in a medical

17  dispatch agency; and

18  (iv) have demonstrated experience as an EMS

19  instructor.

20  (15) Establish criteria for modifying or waiving

21  Emergency Medical Dispatcher requirements based on (i) the

22  scope and frequency of dispatch activities and the

23  dispatcher's access to training or (ii) whether the

24  previously-attended dispatcher training program merits

25  automatic relicensure for the dispatcher.

26  (16) Charge each Emergency Medical Dispatcher
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1  applicant a fee for licensure and license renewal.

2  (c) The Department shall have the authority to suspend,

3 revoke, or refuse to issue or renew the license of an EMD when,

4 after notice and the opportunity for an impartial hearing, the

5 Department demonstrates that the licensee has violated this

6 Act, violated the rules adopted by the Department, or failed

7 to comply with the applicable standard of care.

8 (Source: P.A. 98-973, eff. 8-15-14.)
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