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Delaware General Assembly· HB 67Signed

Towing of Vehicles/Without Consent of Owner, the official text

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SPONSOR: Rep. Osienski & Rep. K. Williams & Sen. Hansen
                                                                           Reps. Burns, Cooke, Morrison, Ross Levin, Ortega,
                                                                           Romer, Wilson-Anton, K. Johnson, Lambert; Sens.
                                                                           Richardson, Sokola, Lawson, Pettyjohn, Pinkney,
                                                                           Lockman

                                     HOUSE OF REPRESENTATIVES
                                       153rd GENERAL ASSEMBLY

                                                HOUSE BILL NO. 67

    AN ACT TO AMEND TITLE 21 OF THE DELAWARE CODE RELATING TO THE REMOVAL OF MOTOR
    VEHICLES FROM PRIVATE OR PUBLIC PROPERTY BY PRIVATE TOW COMPANIES.

    BE IT ENACTED BY THE GENERAL ASSEMBLY OF THE STATE OF DELAWARE:

1   Section 1. Amend Part IV, Title 21 of the Delaware Code by making deletions as shown by strikethrough and

2 insertions as shown by underline as follows:

3   Chapter 69A. REMOVAL OF MOTOR VEHICLES FROM PRIVATE OR PUBLIC PROPERTY WITHOUT

4 CONSENT OF THE MOTOR VEHICLE OWNER OR OPERATOR

5   § 6901A. Definitions.

6   For purposes of this chapter:

7   (1) “Abandoned motor vehicle” means as described in Chapter 44 of this title.

8   (2) “Non-consensual tow” means the towing of a non-abandoned motor vehicle weighing 5,000 pounds or less

9   other than at the direction of the police, without the consent of the motor vehicle’s owner, operator, or other person

10  designated by the owner or operator from a private or public parking area. A “non-abandoned motor vehicle” is a

11  motor vehicle that is not an abandoned motor vehicle.

12  (3) “Operator” means the person who most recently operated a motor vehicle and parked the vehicle in a

13  private or public parking area.

14  (4) “Private parking area” means any privately owned facility or portion thereof held open to the general

15  public for motor vehicle parking and that includes 1 or more spaces for motor vehicle parking and that are intended by

16  the owner of the facility to be used primarily by the owner’s customers, residents, lessees, or guests.

17  (5) “Private tow company” means any person engaged in the towing of motor vehicles pursuant to a contract

18  or other agreement to remove a motor vehicle from private or public parking areas without the consent of the motor

19  vehicle owner or operator. For the purpose of this chapter, private tow company does not mean a person hired or

20  contracted to remove a motor vehicle with the consent of the motor vehicle owner or operator, nor does private tow

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21  company mean a person that removes an abandoned motor vehicle under Chapter 44 of this title or that is contracted to

22  remove motor vehicles at the direction of the police under Chapter 69 of this title.

23            (6) “Public parking area” means any facility or roadway space owned by the State, or any political

24  subdivision thereof, consisting of 1 or more spaces for motor vehicle parking that is accessible to the general public

25  and designated for parking during specified times or for a specified length of time. Public parking area does not mean

26  non-commercial roadways or other roadways on which motor vehicles are commonly parked for periods of time in

27  excess of 24 hours.

28            (7) “Storage facility” means a facility to which privately-towed motor vehicles are brought and kept until

29  retrieved or disposed of pursuant to this chapter.

30            (8) “Towing” means the transportation on the streets and highways of the State of motor vehicles, together

31  with personal effects or cargo, by tow trucks. Wrecking or wrecker service, tow car service, and garage tow truck

32  service are synonymous with and included within this definition.

33  § 6902A. Applicability.

34  This chapter applies to non-consensual towing of motor vehicles weighing 5,000 pounds or less from private or

35 public parking areas. This chapter does not apply to the towing of motor vehicles at the direction of police under Chapter 69

36 of this title, the towing of abandoned motor vehicles under Chapter 44 of this title, or the towing of motor vehicles by a

37 city, county, or state agency authorized to tow such vehicles under § 4181A or § 7003 of this title.

38  § 6903A. Pre-towing requirements.

39  (a) Prior to towing a motor vehicle from a private or public parking area, a person employed by, contracted by, or

40 otherwise preparing to tow a motor vehicle on behalf of a private tow company must do the following:

41            (1) Ensure that the parking area has posted one or more signs in accordance with § 6904A of this chapter.

42            (2) Photograph the motor vehicle in a manner that clearly documents the unauthorized parking of the motor

43  vehicle.

44            (3) Obtain a prior written authorization from the owner of the private parking area to tow the motor vehicle if

45  the towing will take place from a private parking area during a time when the parking area is held open to the general

46  public for parking. The prior written authorization may be conveyed electronically and must include all of the

47  following:

48                 a. The name of the person authorizing the tow.

49                 b. A phone number and email address at which the person authorizing the tow can be reached during

50  normal business hours.

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51                  c. The date and time the tow was authorized.

52                  d. The signature of the person authorizing the tow.

53  (b) Photographs and documentation required by this section must be maintained in the records of the private tow

54 company and be made available for inspection upon request for a minimum of two years from the date of the non-

55 consensual tow.

56  (c) The photographs and documentation required by this section must be provided to the owner or operator of the

57 motor vehicle upon request and without any charge to the owner or operator of the motor vehicle. The photographs and

58 documentation must be provided to the owner or operator of the motor vehicle by email or other equally convenient

59 electronic means if the owner or operator of the motor vehicle requests electronic copies of the photographs and documents.

60  § 6904A. Consent for towing; exceptions.

61  (a) No private tow company may tow any motor vehicle parked for an unauthorized purpose or during a time at

62 which such parking is not permitted from any private parking area without the consent of the owner or operator of the

63 motor vehicle unless the following criteria are met:

64  (1) The private tow company entered into a contract for towing with the owner or operator of

65  the private parking area.

66  (2) A sign is posted in a conspicuous place at all vehicular entrances to the property which can easily be seen

67  by drivers entering the private parking area. The sign must have lettering of no less than 1 inch in height and contain

68  the following:

69                  a. A statement of the purpose or purposes for which parking is authorized and the times during which

70  such parking is permitted.

71                  b. A statement that unauthorized parking is prohibited and, if applicable, that unauthorized motor vehicles

72  will be towed and stored at the owner's expense.

73                  c. The name, address, and telephone number of the private tow company that will perform the towing.

74                  d. The charges for the towing and storage of towed motor vehicles.

75                  e. The street address of the storage facility where the towed motor vehicles can be redeemed after

76  payment of the posted charges and the times during which the motor vehicles may be redeemed.

77                  f. Contact information for the owner and operator of the private parking area.

78  (3) A sign is affixed to each door of the tow truck with lettering of no less than 3 inches in height that contains

79  the name and telephone number of the private tow company.

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80   (b) The owner, operator, or agent of a private parking area may not permit the towing of any motor vehicle parked

81 for an unauthorized purpose or during a time at which such parking is not permitted from the private parking area without

82 the consent of the motor vehicle owner or operator, unless the following criteria are met:

83   (1) The private property owner contracted with a private tow company for non-consensual

84   towing of motor vehicles parked on the property without authorization.

85   (2) A sign conforming to the requirements of paragraph (a)(2) of this section is posted on the property.

86   (c) No private tow company may tow any motor vehicle parked for an unauthorized purpose or during a time at

87 which such parking is not permitted from any public parking area unless all of the following criteria are met:

88   (1) The private tow company entered into a contract for public property towing with the State or political

89   subdivision.

90   (2) A sign as described in paragraph (a)(2) of this section is posted in a conspicuous place at all vehicular

91   entrances to the property that can easily be seen by drivers entering a private parking area or in a conspicuous place

92   visible from the place at which the motor vehicle is parked if on a public roadway. If the motor vehicle is parked in a

93   metered or paid public parking area, the sign may be affixed to or conspicuously placed near the device or place at

94   which payment may be tendered, if any.

95   § 6905A. Incomplete tows.

96   (a) A private tow company that has undertaken the non-consensual tow of a motor vehicle must stop the tow if the

97 owner or operator returns before the motor vehicle has left the parking area and requests that the tow be stopped.

98   (b) A private tow company may require the owner or operator of a motor vehicle to pay a decoupling fee or drop

99 fee prior to releasing a motor vehicle that the private tow company has undertaken to tow. The decoupling or drop fee may

100 not exceed 50% of the non-consensual tow fee that would otherwise be charged.

101  (c) A private tow company may return a motor vehicle to a parking area or another location at the request of a

102 motor vehicle owner or operator who makes telephone contact with the tow company before the motor vehicle has been

103 placed in storage at a storage facility. The private tow company may collect the full non-consensual tow fee that would

104 otherwise be charged. No storage fee or ancillary fees other than the tow fee may be assessed if the motor vehicle is

105 retrieved within 24 hours from the time the private tow company first undertakes a tow.

106  (d) A private tow company may not non-consensually tow a motor vehicle if the owner or operator has returned

107 prior to the physical attachment between the motor vehicle to a tow truck or other towing vehicle. No fee may be charged to

108 the owner or operator where the owner or operator returns prior to the physical attachment between a motor vehicle and a

109 towing vehicle.

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110  § 6906A. Storage of non-consensually towed motor vehicles.

111  (a) No person may non-consensually tow a motor vehicle to a storage facility or store such a motor vehicle at a

112 storage facility unless the storage facility meets the following criteria:

113  (1) The storage facility has a business office open to the public between 8 a.m. and 6 p.m. at least 5 days a

114  week, excluding holidays.

115  (2) The storage facility is secured and, if it is an outdoor storage facility, lighted from dusk to dawn.

116  (3) The storage facility allows motor vehicle owners, lessees, lienholders, or persons authorized by such

117  owners, lessees, or lienholders of a non-consensually towed motor vehicle, to, at no fee, obtain personal items from a

118  towed motor vehicle during the normal business hours of the storage facility upon a showing of valid identification.

119  (4) The storage facility accepts as a means of payment all major credit cards and debit cards, or the storage

120  facility has an operating automated teller machine (ATM). An ATM service or access fee must be reasonable.

121  (5) The storage facility is in compliance with § 6907A of this chapter.

122  (b) A private tow company must provide reasonable accommodations for after-hours access to and release of

123 stored motor vehicles.

124  (1) A storage facility must post instructions on how to request after-hours access to or release of a stored

125  motor vehicle in each of the following manners:

126                 a. Outside the private tow company and storage facility’s place of business in a location easily-viewable

127  by the general public.

128                 b. Prominently on the private tow company’s or storage facilities website.

129                 c. In any recorded phone message that members of the public seeking after-hours access to a motor

130  vehicle are likely to hear.

131  (2) A private tow company or storage facility may charge a maximum fee of $50 for after-hours access to or

132  release of stored motor vehicles.

133  (3) No private tow company or storage facility may charge storage fees or an after-hour access fee for any

134  portion of a day during which an owner or operator of a motor vehicle is unable to obtain access to and release of the

135  stored motor vehicle during the hours of 8 a.m to 6 p.m. within 90 minutes of following the instructions posted under

136  paragraph (b)(1) of this section

137  § 6907A. Fees and payments.

138  (a) Any person operating or in charge of a storage facility must display, in that portion of the storage facility where

139 business is conducted with the public, a notice containing the following:

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140  (1) That the owner, lessee, lienholder, or person authorized by such owner, lessee, or lienholder of a non-

141  consensually towed motor vehicle, may, at no fee, obtain personal items from a towed motor vehicle during the normal

142  business hours of the storage facility upon a showing of valid identification.

143  (2) The rates for towing and storage related to the non-consensual tow of a motor vehicle.

144  (3) A statement that it is unlawful for a tow company or storage facility to refuse payment by major credit

145  card if the facility does not have an ATM with reasonable access or service fees.

146  (b)(1) All fees charged for the non-consensual tow of a motor vehicle and related storage services must be

147 reasonable and not excessive. Fees are presumptively excessive if:

148                 a. They exceed by more than 25% the usual and customary fee charged by the private towing company or

149  storage facility for such services when provided with the consent of the owner or operator of a motor vehicle.

150                 b. They exceed by more than 50% the usual and customary fee charged for such nonconsensual towing or

151  related storage service by other towing companies or storage facilities operating in the county from which the

152  motor vehicle was towed.

153  (2) Notwithstanding the foregoing, such fees may not exceed the maximum amounts that may be charged for

154  such services in accordance with any applicable schedule of permissible fees adopted by municipal or other local

155  ordinance.

156  (c) An owner or operator of a non-commercial motor vehicle or rental vehicle under § 2002 of Title 18 may not

157 be charged a towing fee in excess of $250 or a daily storage rate in excess of $50. No other towing-related charges may be

158 charged in addition to the maximum towing and storage fees.

159  (d) No person may assert any lien on a non-consensually towed motor vehicle for unpaid towing or storage fees,

160 unless the following criteria are met:

161  (1) The person seeking a lien notifies the owner, lessor, and, if applicable, the lienholder of a motor vehicle by

162  certified U.S. mail within 30 days of the date the motor vehicle was non-consensually towed.

163  (2) The notification includes an itemized list of all fees incurred as of the date of the notice and any periodic

164  fees that may be assessed.

165  (3) The notification informs the owner, lessor, and lienholder of the motor vehicle that the private tow

166  company may assert a lien against the motor vehicle if the motor vehicle is not retrieved and the fees are not paid

167  within 60 days of the delivery of the notice.

168  (e) Private tow companies and storage facilities must accept as a means of payment all major credit cards and debit

169 cards, or have an ATM for which any service or access fee is reasonable.

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170  § 6908A. Unlawful practices.

171  (a) It is an unlawful practice for a person to violate any provision of this chapter.

172  (b) It is unlawful for a private tow company to do any of the following:

173  (1) To give any benefit or advantage, including a pecuniary benefit, to any person for providing information

174  about motor vehicles parked for unauthorized purposes on privately owned property or otherwise in connection with

175  private property towing of motor vehicles parked without authorization or during a time at which such parking is not

176  permitted.

177  (2) To charge a fee for the retrieval of private property from a non-consensually towed motor vehicle during a

178  storage facility’s normal business hours.

179  (3) To monitor, patrol, or otherwise surveil a private or public parking area for the purposes of

180  identifying motor vehicles parked for unauthorized purposes and towing a motor vehicle parked for an unauthorized

181  purpose from such a parking area without having been specifically requested to tow the motor vehicle by the owner

182  of the property, if a private parking area, or by an authorized or designated agent of the State or political subdivision, if

183  a public parking area, unless the following apply:

184                 a. The private tow company has a contract with the owner of a private parking area or authorized or

185  designated agent of the State or political subdivision of a public parking area to tow vehicles from the parking

186  area.

187                 b. The private tow company complies with the requirements of § 6903A of this title for each vehicle it

188  tows from the parking area, including obtaining prior written authorization to tow a vehicle from a private parking

189  area.

190  (c) An owner, manager, director, or other person in charge of overseeing a private tow company, storage facility,

191 or public or private parking area may not direct or knowingly allow employees, agents, or other individuals working on

192 behalf of the private tow company or storage facility to violate this chapter.

193  (d) A violation of this chapter shall be deemed an unlawful practice under § 2513 of Title 6 and a violation

194 of Subchapter II of Chapter 25 of Title 6.

195  § 6909A. Damages, compensation, and penalties.

196  (a) Where a non-consensual tow was initiated or completed in violation of this Chapter, the owner or operator of

197 the non-consensually towed motor vehicle is entitled to reimbursement of all fees paid to the private tow company or

198 storage facility, in addition to actual damages incurred to retrieve the motor vehicle. If a private tow company or storage

199 facility fails to allow the owner or operator of a motor vehicle access to personal property in the vehicle as required by this

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200 chapter, the private tow company or storage facility is liable for consequential damages incurred by the owner or operator

201 of the motor vehicle.

202  (b) If an owner or operator of a motor vehicle is entitled to reimbursement or damages under this section, all

203 private tow companies and storage facilities involved in the non-consensual towing and subsequent storage of the motor

204 vehicle are jointly and severally liable for such reimbursement or damages.

205  (c) If a court holds that an owner or operator of a motor vehicle is entitled to reimbursement or damages under this

206 section, the court shall order the reasonable attorneys’ fees and costs to the owner or operator of the motor vehicle be paid

207 by the defendant or defendants in the action if all of the following are true:

208  (1) At least 10 business days prior to the filing of the action, the owner or operator of the motor vehicle made

209  an offer of settlement to the defendant or defendants in an amount equal to or less than the amount finally awarded by

210  the court to such owner or operator.

211  (2) The defendant or defendants rejected the offer of settlement. The failure of a defendant to respond to the

212  offer of settlement within 10 business days is deemed to be a rejection of the offer.

213  (d) The remedies provided for in this section are not exclusive and are in addition to any other procedures, rights

214 or remedies that exist with respect to any other provisions of law including but not limited to state or federal criminal

215 prosecutions or actions brought by private parties.

                                                                         SYNOPSIS

               This Act creates a new chapter in Title 21 pertaining to the towing of vehicles without the consent of the owner or
     operator. It makes violations of the chapter an unlawful practice enforceable by the Consumer Protection Unit of the
     Department of Justice. The Act creates the following requirements for the towing and storage of vehicles without the
     consent of the owner or operator:

               Photographic evidence must be taken to document the unauthorized parking of a vehicle before it may be towed,
     and written authorization to tow a specific vehicle is required before the vehicle may be towed from a private parking area.

               Tow companies and storage facilities must publicly display their rates.
               Towing and storage rates must be reasonable, with reasonableness calculated in relation to the fees imposed by the
     companies for consensual towing and storage or based on average rates in the county.
               A maximum total towing rate of $250 and daily storage rate of $50 is imposed.
               Tow companies must decouple or drop vehicles that have not been removed from parking areas if the owner
     returns before removal. The drop fee may not be more than 50% of the tow fee.
               Storage facilities must be open or accessible to the public from 8 a.m. to 6 p.m. five days a week, and tow
     companies must make reasonable accommodations to redeem vehicles after-hours.
               Individuals must be allowed to retrieve at no cost during business hours personal belongings from vehicles held in
     storage.
               Storage facilities may charge a fee of up to $50 for after-hours access to or retrieval of a vehicle.
               Tow companies and storage facilities must accept credit cards, or have an ATM available with a reasonable access
     or service fee.
               Where a tow is completed in violation of the chapter, the owner or operator is entitled to both reimbursement of
     the tow and storage fees as well as damages incurred to retrieve an illegally towed vehicle.
               Tow companies may not patrol for illegally parked cars, unless they have a contract to do so and comply with the
     requirements applicable to any other unauthorized towing of a vehicle.
               Tow companies may not pay or give other benefits to obtain information about cars parked without authorization.

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